Privacy Policy

​

SureAccess (“we,” “our,” “us”) is committed to protecting the privacy of individuals and complying with our obligations under the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). This policy explains how we collect, use, disclose, and safeguard personal information in the course of our business and through our website, www.sureaccess.com.au.

​

Definition of Information

For the purpose of this Privacy Policy:

• Personal Information means information or an opinion about an identified individual, or an individual who is reasonably identifiable, whether true or not, and whether recorded in material form or not (e.g. name, phone number, email address, company details).

• Sensitive Information means information or an opinion about an individual’s racial or ethnic origin, political opinions, religious beliefs, membership of a trade or professional association, sexual orientation, criminal record, or health information.

We only collect sensitive information with your consent, or when required by law.

​

Collection of Personal Information

We collect personal information when it is reasonably necessary for our business purposes, including when you:

• Submit an enquiry or request a quote via our website or by phone/email.

• Engage us to provide services.

• Apply for a role with SureAccess.

• Interact with us on social media or through third-party platforms.

We may also automatically collect non-identifiable information when you visit our website, such as browser type, device type, operating system, pages viewed, and referring website address (via cookies, analytics tools, and similar technologies).

​

Use of Personal Information

We may use your personal information to:

• Respond to enquiries and provide quotes.

• Deliver and manage our services.

• Process payments and maintain records.

• Improve our website and customer experience.

• Send important updates, safety information, or marketing communications (if you have opted in).

• Comply with legal and regulatory obligations.

​

Sharing of Personal Information

We do not sell your personal information. We may disclose it to:

• Third-party service providers who assist us in operating our business (e.g. IT providers, analytics, freight/shipping, cloud hosting). These providers are only given the information they need to perform their services and are bound by confidentiality obligations.

• Government, regulators, or law enforcement if required by law.

• Others with your consent.

Some personal information may be stored or processed on servers located outside Australia (for example, if we use cloud services).

​

Data Security & Storage

We take reasonable steps to protect the personal information we hold from misuse, loss, unauthorised access, modification, or disclosure. When personal information is no longer required, we securely delete or destroy it in accordance with legal requirements.

Access to personal information is restricted to authorised personnel only.

​

Access & Correction

You have the right to request access to the personal information we hold about you and to request corrections where it is inaccurate, incomplete, or out of date.

• Requests must be made in writing for security reasons.

• We may charge a reasonable fee to cover the cost of locating and supplying the information.​

​

Cookies & Website Analytics

Our website uses cookies and third-party analytics tools to monitor traffic, improve performance, and deliver a personalised browsing experience. You can disable cookies in your browser settings, but some features may not work properly.

​

Changes to This Policy

SureAccess may update this Privacy Policy from time to time. Any changes will be published on our website.

​

Contact Us

If you have any questions, concerns, or complaints about this Privacy Policy or how your information is handled, please contact us:

 

SureAccess

Email: info@sureaccess.com.au
Website: www.sureaccess.com.au